Refund Policy
Last updated: October 14, 2026
We want customers to feel confident buying It's All Your Fault: Modern People Management. This policy explains how refund requests are handled.
Digital course access
Because this is a digital course, access may begin immediately after purchase. If you have accessed a substantial part of the course, downloaded materials, used workbook tools or used AI features, refund eligibility may be reduced.
Refund requests
If something has gone wrong, contact us as soon as possible. We will review refund requests fairly, taking into account whether you were able to access the course, how much of the course was used, and whether there was a technical or billing issue.
Technical problems
If you cannot access something you paid for, contact us and we will try to fix the issue first. If we cannot provide the access you purchased, we will consider an appropriate refund.
Premium coaching
Premium coaching is subject to availability and confirmation. If coaching cannot be arranged, we may offer an alternative, downgrade, credit or refund depending on the situation.
How to request a refund
Email us with your name, account email, order details and a short explanation of the issue.